Shipping Terms of Service

playground sticks

Effective from 27 July 2026.

1. Who we are

playground sticks is a trading name of Fairway Sports Group, S.L. ("playground sticks", "we", "us").

  • Tax ID (NIF): B22725899
  • Registered office: Calle Lagasca 61, planta 1, puerta 3, 28001 Madrid, Spain
  • Incorporated on 10 July 2025 before notary Mr Vicente de Prada Guaita
  • Registered at the Madrid Commercial Registry, sheet M-861211
  • Contact: info@pgroundsports.com
  • Service website: sticks.pgroundsports.com

2. What this service is, and what it isn't

playground sticks is a logistics intermediary service. We arrange and manage door-to-door golf bag shipping by contracting third-party carriers and logistics platforms on your behalf.

Two things follow from this:

  • We are not a carrier. We do not physically collect or deliver your bag. Those operations are carried out by professional carriers we contract.
  • We are not a travel agency. We do not sell package holidays or linked travel arrangements. Our registered activity is intermediation, organisation and logistics support for leisure and sporting activities, on a non-packaged basis.

3. Booking

The contract is formed once you complete the booking process on our website and payment is confirmed. You will then receive a confirmation email with your order number.

By booking, you confirm that:

  • You are over 18 and legally able to enter into a contract.
  • The details you provide (collection and delivery addresses, phone number, email) are accurate, complete and current.
  • You own the contents being shipped, or have the owner's permission.

Address accuracy is your responsibility. An incorrect or incomplete address can cause a failed collection or delivery. Costs arising from a failed attempt due to incorrect details you provided will be charged to you.

4. Prices and payment

The prices that apply are those shown on the website at the time of booking. Prices include applicable taxes unless stated otherwise.

Payment is taken at the time of booking through the Stripe payment gateway. We do not store card details.

5. Preparing your shipment: travel bag required

A travel bag is mandatory. We do not accept golf bags without a suitable travel bag (padded soft cover or hard case).

You are responsible for:

  • Protecting your clubs properly inside the bag
  • Securely closing the travel bag
  • Not including any prohibited items (see section 6)

Damage caused by inadequate packing or by shipping without a travel bag is not covered.

We publish a packing guide on our website. Following it is the best way to make sure your clubs arrive in the same condition they left in.

Size limits. Standard shipping accepts bags up to 150 cm in length and 228,000 cm³ in volume (length × width × height), measured with the travel bag on. Bags exceeding these limits are not served at the standard rate and are subject to a tailored quote; in that case no order is placed until we confirm feasibility and price.

6. Prohibited items

The following may not be included in your shipment, among others:

  • Cash, jewellery, precious metals, identity documents or passports
  • Electronic devices (phones, laptops, tablets, smartwatches)
  • Medication, illegal substances, perishable goods
  • Liquids, aerosols, flammable or hazardous substances
  • Weapons, ammunition or replicas
  • Live animals or plants
  • Any item whose carriage is prohibited by applicable law or by the carrier's conditions

playground sticks accepts no liability whatsoever for the loss of or damage to prohibited items included in a shipment. Including them may also result in the shipment being held by the carrier or by the authorities.

7. Delivery times

The timeframes quoted (3 to 5 working days or others, depending on the service booked) are estimates, not guarantees. They are calculated in working days and run from actual collection, not from the time of booking. We recommend booking at least a week before your date of play, and two or more in high season.

Timeframes may be affected by matters outside our control: weather, carrier incidents, strikes, customs procedures, local public holidays or hard-to-reach addresses.

We recommend booking with enough time to spare before your tee time. A late delivery does not give rise to compensation beyond what is set out in section 8.

8. Cover, liability and the 800 EUR limit

Every shipment includes cover of up to 800 EUR against loss or damage. This limit cannot be increased.

This matters and should be read carefully: if the contents of your shipment are worth more than 800 EUR, playground sticks' liability is capped at that amount. If you ship equipment of a higher value, you carry the difference.

Cover applies to the evidenced actual value of the damaged or lost equipment, subject to the above limit, and requires documentary proof (purchase invoice or equivalent evidence of value).

Not covered:

  • Damage caused by inadequate packing or by shipping without a travel bag
  • Normal wear and tear, pre-existing defects or minor cosmetic damage (surface scratches to the travel bag)
  • Prohibited items under section 6
  • Indirect losses: green fees, accommodation, flights, hire of replacement equipment, loss of opportunity or any consequential loss
  • Late delivery, except as set out in section 9

9. Claims

Time limit for claims: 7 calendar days from the delivery date, or from the scheduled delivery date in the case of loss.

Claims should be sent to info@pgroundsports.com quoting your order number and including:

  • A description of what happened
  • Photographs of the packaging and the damage, where applicable
  • Evidence of the value of the equipment affected

If no claim is made within 7 days, the shipment will be treated as received in good order.

If damage is visible at the point of delivery, we recommend noting it with the carrier and photographing the condition of the parcel before opening it.

10. Cancellations and right of withdrawal

You may cancel your shipment before the carrier has made the collection, with a full refund. Cancellations should be sent to info@pgroundsports.com quoting your order number, with enough notice for the collection to be stopped.

Once collection has taken place, no refund is due, as performance of the service has begun.

Under Article 103 of the Spanish consolidated Consumer Protection Act, the right of withdrawal does not apply to services already performed, or whose performance has begun with the consumer's express consent.

11. Force majeure

playground sticks will not be liable for failure or delay in performing its obligations where this is caused by force majeure or unforeseeable events: natural disasters, armed conflict, pandemics, general or transport-sector strikes, administrative restrictions, border closures, cyberattacks or widespread infrastructure failures.

12. Data protection

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish law.

Full details of what data we process, why, for how long and who we share it with are set out in our Privacy Policy.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one in force at the time of booking, dated at the top of this document.

14. Governing law and jurisdiction

These terms are governed by Spanish law.

For consumers, the competent court is that of the consumer's place of residence. For customers who are not consumers, the parties submit to the courts of the city of Madrid.

Consumers may also use the European Commission's online dispute resolution platform.